RASD PR & Marketing Committee September 23, 10 am

The RASD PR & Marketing Committee Presents:
PR & Publicity Changes During COVID – What We Should Keep?
A Virtual Roundtable Discussion

Join us on September 23, 2021 at 10:00 a.m.

To register, email Jo-Ann Carhart at jcarhart@optonline.net

Please bring ideas about the publicity and marketing changes you made due to the pandemic lockdown.

Promotional emails
Social Media
Telephone Services
Your Web Site
Outdoor Areas
Online & Digital Resources
Reader’s Advisory
Promoting Services (homework help, databases, business support, tax assistance, and health & wellness)
Outside Groups
Community Groups

Be Our Guest At The Desk: Delivering Five-Diamond Customer Service in Libraries

When it comes to customer service, libraries are not all that different from the hospitality industry. Outreach Librarian Alicia Collumbell and Assistant Director Wendy Bennett share the slides and resources from their fun and interactive talk on delivering top-notch customer service, utilizing techniques borrowed from the hotel industry. Learn how to apply these tools to your everyday interactions, along with tips on navigating delicate situations for when patrons do not come to you at their best.

Presentation Slides Part 1
Presentation Slides Part 2

Customer Service Toolkit & Bibliography